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anti-patterns

The gaps between what managers believe and what is actually true. Not a 40-page report. 10 patterns, the psychology of why they happen, and a practical move to close each one.

  • 10 real conversations between managers and developers
  • The Three Gaps framework — trust, definition, and system
  • Why each pattern happens — the psychology, not the blame
  • A practical fix for each one — deployable on Monday

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What's inside

Name the gap. Close the gap.

Every anti-pattern is a symptom of one of three gaps. The tool — Excel, Power BI, SharePoint — is just the stage. The gap between people is the show.

Trust gap

5 of 10

The data is correct. The format isn't trusted.

Definition gap

3 of 10

Same words, different meanings.

System gap

2 of 10

The infrastructure is confusing by design.

  1. 01

    The Export Reflex

    “Can we keep a copy in Excel?” — “In case I panic.”

    Trust gap
  2. 02

    The AI Request

    “Can we put AI on this?” — “Improve what?” — “The uncertainty.”

    Definition gap
  3. 03

    The Flatter Truth

    “I trust it more.” — “It's the same data.” — “Yes. But flatter.”

    Trust gap
  4. 04

    The Scroll Audit

    “You can search here.” — “I know. But in Excel, I can scroll.”

    Trust gap
  5. 05

    The Sanity Check

    “Just to check it.” — “Check what?” — “That it still makes sense.”

    Trust gap
  6. 06

    The Accuracy Rollback

    “It was inaccurate.” — “Everyone was used to it.”

    Definition gap
  7. 07

    The Version Fog

    “I put it in SharePoint.” — “Someone shared it in Teams.”

    System gap
  8. 08

    The Real-Time Illusion

    “Is this real time?” — “When was it refreshed?” — “Last week.”

    System gap
  9. 09

    The Trust Export

    “Then why export it?” — “That's how I trust it.”

    Trust gap
  10. 10

    The Dashboard Request

    “How?” — “I'll know when I see it.”

    Definition gap
The manager is never the villain. They are a mirror. You have been this person. You have managed this person.
From the guide